Frequently Asked Questions

How to commission custom project?


Please contact me to discuss your ideas, kellyjkaufman@icloud.com, or leave a message at (917) 509-7035. A custom portrait can be painted from photos provided by you. The portrait will be hand-painted in acrylic on 3/4" gallery wrapped stretched canvas.
Orders take 2-3 weeks depending on volume at the time of submission. Well lit good quality photos are important, especially of faces to help me capture the personality of your pet or person. One week before shipping, I'll send you a digital proof of the painting for your approval. Then I'll add a protective varnish (Liquitex Professional) which will fully dry before shipping.




Refund Policy


It is my hope that you will be completely happy with your purchase. In the event that doesn't happen, please let me know what I can do to have it meet your expectations.




What is the shipping method?


United States Postal Service (USPS) is my primary shipping method,First class for smaller items, Priority and Priority International for large items. Great care is used in packaging the items so that they reach you in perfect condition. Even so, shipped items are insured.




Order deadlines for Christmas delivery?


United States Postal Service Domestic shipments:

USPS First Class Package Service: December 20

USPS Priority Mail: December 20

USPS Priority Mail Express: December 22





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